Available in Metro Manila and Greater Manila Area

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Warranty

  • Thank you for purchasing your new prescription eyewear from us. Clarity for everyday is our vision for our customers––before you enjoy your new optical frames, we recommend reading this list of reminders we made especially for you.
  • Your valid warranty can be used nationwide at any Sunnies Studios Optical store. If you’re going to redeem the warranty on your eyewear, please remember to bring an official government ID.
  • The warranty for your eyewear is valid for twelve (12) months from the date of store pick-up.
  • For the duration of those twelve (12) months, the warranty applies to damaged frames from any Sunnies Studios store and Sunnies Home Optical. Damage caused by patient mishandling (such as natural wear and tear, lost screws, paint scratches or accidental damage) will not be eligible for exchange.
  • Upon assessment and approval of our in-house team, the warranty allows for your frame to be exchanged for the exact style and color. If that frame is unavailable, you’re eligible to choose a different style in stock.
  • The warranty does not accommodate refunds, returns or exchanges for a customer’s change of mind.
  • The warranty covers complementary replacement of missing screws and nose pads.
  • The warranty does not extend to replacing missing or misplaced items as well.
  • For frame only purchases in our retail stores, the warranty extends to exchanges within seven (7) days only provided that the frame is in good condition and is within its complete packaging.
  • The warranty is valid for a single (1) return within twelve (12) months from the date of store pick-up.
  • You have one (1) month from the date of eyewear redemption to adjust your grade for free. This is upon the assessment of our in-house optometrist. We will have to charge for any adjustments made after this time period.
  • During the one (1) month of your warranty period, we encourage coordinating for an appointment through our social media platforms or our official email at hello@sunnieshomeoptical.com. Get your eyes re-examined by our doctors, free of charge, if you’re uncomfortable with your lens grade.
  • The warranty only covers one-time (1) replacement for lenses within the grade warranty period.
  • If you opt to copy your grade from an older frame (either from Sunnies Studios or another brand), your grade warranty is waived for any future adjustments.
  • The warranty on your lenses is valid for six (6) months from the date of purchase on your receipt.
  • The warranty covers factory defects and any workmanship defects from our lensing lab.
  • The warranty does not cover damages caused by (and not limited to) any form of mishandling and misuse by the customer, natural wear and tear, crack, scratched off coating or accidental damage.
  • In claiming your warranty, the lenses will undergo inspection before any exchanges or replacements can be made.
  • The warranty does not extend to replacing missing or misplaced lenses.
  • The warranty is only eligible for a one-time (1) lens replacement within the warranty period.
  • Tints by Sunnies Studios coats lenses with UV protection only.
  • Exposure to prolonged heat may discolor your tinted lenses. Keep away from direct heat to avoid discoloration.
  • You have one (1) month from date of purchase on your receipt to adjust your tinted lenses. We can only re-apply tints to your lenses from lighter to darker.
  • Once your lenses are tinted, removing the tint from your lenses is not possible.
  • Upon purchase of Tints by Sunnies Studios, your grade and lens warranties are effectively waived
  • Advisable grade for Tints by Sunnies Studios is up to -/+ 3.00 with astigmatism of up to - 2.00
  • Services such as basic frame alignment, cleaning, screw replacement, nosepad replacement and nosepad adjustment will always be free––even beyond the one (1) year warranty period for frames and lenses.
  • All frames and lenses for warranty will be subject to evaluation and assessment by our in-house team and authorized laboratory.
  • Please do not attempt to repair your frames on your own or with a third party. Your official warranty with Sunnies Studios will be waived if you do so.
  • Your valid warranty can be used nationwide at any Sunnies Studios Optical store. Please remember to bring your purchased eyewear and a valid government ID when redeeming your warranty.
  • Sunnies Studios Optical frames are made of premium materials and quality craftsmanship. But with all things, it is always best to handle things with care.
  • If you’re not wearing them, store your frames properly inside your Sunnies Studios Optical hard case. This protects your case from mishandling and accidental damage.
  • For cleaning your lenses, always use your Sunnies Studios Optical cleaning cloth. We recommend pairing your microfiber cleaning cloth with our Sunnies Studios Optical lens cleaner solution.
  • If your lenses get liquids such as cosmetics or oil on them, dry the lenses and frame immediately. The usual cleaning process is recommended.
  • Never leave your frames inside the car as the temperature or direct heat can cause damage to your glasses.
  • When cleaning your glasses, handle your frames by gripping the bridge of your eyewear.
  • Never place your glasses lens-side down, this avoids unwanted scratches and accidental damage.