Happy with your purchase? If not, you’re welcome to change your Sunnies Studios product within 90 days of purchase. All items must be returned in the original selling condition with complete packaging and receipt. You may bring your products back to any of our stores or you can book an appointment to process your replacement
If frames show manufacturing defects after the original 90 days, we will accept the item for return. This includes:
- Discoloration, tarnishing, and similar issues that show defectiveness of lenses.
- Replacement style should be the same as the original pair. We can allow switching to a different style only if the customer’s lenses appropriately fit the new style.
- If the original frame is out of stock, the customer may choose to replace with another pair belonging to the same eyewear category.
This applies to lenses that encounter manufacturing defects after the 90-day guarantee including:
- Discoloration, peeling, and similar issues that show defectiveness of lenses.
- This does not cover grade and lens upgrade changes. That guarantee expires after 90 days from purchase date.
- Replacement lenses should be the same variant or cost as the original lens. If the customer wants to upgrade, he or she should top up. If lenses are out of stock, we will replace with the closest available variant.
We do what we can to make customers’ products feel good as new. Customers may visit any Sunnies Studios store and have their eyewear repaired. Free services include:
- Lens and frame cleaning
- Nose pads and screw replacements
- Frame adjustments
- Lens insertion
- Lens transfer
- Nylon replacement